Complaints

What should I do if I have a concern or complaint about a child care provider?

As parents come to know their child care providers or talk to other parents about child care arrangements, concerns may be discussed. Often, a review of state regulations will indicate whether there is a need to report a possible violation.

Rules and Regulations for Licensed Group Child Care Homes and Child Care Centers (PDF)

Rules and Regulations for Family Day Care Homes (PDF)

Staffers at the Child Care Resource and Referral Agency of West Georgia at Columbus are also available to discuss your concerns. Feel free to contact our office by calling 706-569-3109, 1-800-650-2102, by e-mail at spann_cindy@colstate.edu or notify us in writing at:

Child Care Resource Agency
Attn.: Director
4225 University Avenue
Columbus, GA 31907

Georgia child care provider complaints can be made to:

Child Care Center or Group Day Care Home: 404-657-5562

Registered Family Child Care Home: 404-463-0704 or 404-463-0703

All complaints are confidential, but you must provide your contact information so that investigators can provide follow-up.